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Frequently asked questions
What is the return policy?
At Zoe, we uphold the highest standards of quality. While we do not offer returns, we provide an exchange policy should your sunglasses arrive with a manufacturing defect. Our team will ensure the process is handled with the utmost care and attention.
Are any purchases final sale?
Yes. All purchases are considered final sale, with the exception of cases covered by our exchange policy.
When will I get my order?
We pride ourselves on prompt delivery. Orders across Egypt are typically delivered within 72 hours.
How much does shipping cost?
Shipping fees range between 75–120 EGP, depending on your location.